A multi-award winning SME won a contract with multinational and quickly started struggling with Customs regulations in several countries. Each shipment was subject to delays and disruptions causing tensions with the customer.
By performing an analysis of their transactions, we identified a conflict between the contractual Incoterms and their logistics processes.
An internal training equipped them for a discussion with the customer resulting in a change of the terms. We delivered a new global trade policy with our “plug & play” Customs processes, procedures and checklists introduced controls. This resulted in flawless cross-border transactions. The sales team is now confident that their global ambition is supported by first class operations.
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