We protect our customers against unsolicited mail and will not make your name or details available to any other companies without your permission. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out or request that we delete your personal data at any time by emailing us or by using the privacy controls within your account. See below for your rights in regard to personal information and data.
THE DATA WE COLLECT
The type of personal information we collect and how we get it
When you use our services and submit any forms (purchases, information request, newsletters, sign-ups, competitions, surveys and reviews), we collect and process your information such as your name, email address, company name, contact details, and purchase history .
How we use the information that you have given us
We collect and use this information to make your shopping experience as easy and enjoyable as possible. We use this data to process your order, inform you of any delays or problems and if you have asked us to do so to send you special offers and promotions, or information about our products and services. We will also use this data to improve our products and services and grow our business.
Payment and Transactional Data
We will retain records of your orders to allow you to keep track of products and services previously ordered and make reordering quick and easy.
Orders and payments made via our website are processed securely by Gumroad.
We do not store or retain payment details such as credit card numbers. Any account details entered for direct bank payments are not available to us.
General Correspondence Data
Conversations we have with you by phone, Livechat and email may be maintained by us so we can better answer your questions and sort out your orders in the future. We use this data to enable us to offer you, personalised customer service you expect from Alegrant.
Marketing and Communications
We will use your data to send you transactional information such as order confirmations and updates, and to let you know about services and any changes to our policies and terms. We will also send you newsletters, product and special offers from time to time by post or email if you have opted in to receive these. You may request that we unsubscribe you at any time by email at firstname.lastname@example.org or by changing your settings in your account.
Site visitation tracking and cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google does not grant us access to this. The cookies last for a year.
By using and browsing the Alegrant website, you consent to cookies being used. If you do not consent, you must disable cookies or refrain from using the site. For further information about managing and disabling cookies on your computer see http://www.allaboutcookies.org/manage-cookies
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below. Only your name will be shown on the public-facing website.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Your comment and its associated personal data will remain on this site until we either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email us at email@example.com.
NOTE: You should avoid entering personally identifable information to the actual comment field of any blog post comments that you submit on this website.
If you choose to join our email newsletter, the email address that you submit to subscribe will be used with The Newsletter and Mailpoet applications that are used to send newsletters.
Your email address will be kept until we either remove it or you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to firstname.lastname@example.org using the email account that is subscribed to the mailing list.
Alegrant does not hold customer credit or debit card details on its website or any of its data systems. All credit or debit card details are managed by the Alegrant order management and payment service providers Gumroad who are compliant with the highest standards for data protection and transaction security.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Embedded content from other websites
We protect our customers against unsolicited mail and will certainly not sell your name or details to any other companies.
Alegrant is a registered data user under the Data Protection Act and we comply with the recent GDPR updates. We will never pass on your details on to a third party for marketing purposes.
If you request a password reset, your IP address will be included in the reset email.
Service providers – your information may be available to a greater or lesser extent to the following companies who support our business. We will always provide the minimum amount of information or access necessary to allow them to do their jobs, and we lay down strict restrictions on how partners can use and disclose this data wherever possible.
- Service providers such as our order processing and payment provider Gumroad (https://gumroad.com/privacy).
- Professional advisers including lawyers, bankers, accountants, auditors and insurers
THE LAWFUL BASIS FOR PROCESSING YOUR DATA
YOUR LEGAL RIGHTS
You can opt out or ask us to stop using your personal data for direct marketing purposes at any time by emailing us or by using the privacy controls within your account. See below for your rights in regard to personal information and data.
- You can request access to your personal data
– You can request correction or changes to your personal data
– You can request at any time that we do not process your personal information for marketing purposes
– You can also request that we delete all information we hold about you and any previous orders. Please note that this does mean you cannot look back at your order history if you wish to order with us again.
– You may request details of any personal information we hold about you and how we use this information. Data requested deemed as excessive or repeated may be subject to a fee. We will require proof of identity before we can supply any personal data.
Please contact us at email@example.com if you wish to make a request.
Any question? Any complaint?
If you have any question or concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
Address: Alegrant UHatch, Cowcaddens Road , William Harley Building, Glasgow, G4 0BA, Scotland – UK
You can also complain to the ICO if you are unhappy with how we have used your data.