A multi-award winning SME won a contract with multinational and quickly started struggling with Customs regulations in several countries. Each shipment was subject to delays and disruptions causing tensions with the customer. By performing an analysis of their transactions, we identified a conflict between the contractual Incoterms and their logistics processes. An internal training equipped them forContinue reading “Case Study: No More Border Delays. Aligning Contract Terms with Customs Clearance”