— SERVICES
On-demand support customs guidance
A one-hour session with a senior customs adviser. Clear answers to your specific situation, and a written summary with next steps. No contract, no commitment.
From £250 excl. VAT | No contract | Senior adviser | Multi-language
— WHAT IT IS
Fast clarity from a senior customs expert, in one session
When a customs question arises, particularly abroad, the standard options are poor: search forums and fragmented guidance for hours, ask your agent or commission a project that takes weeks to begin.
On-Demand Guidance gives you direct access to a senior Alegrant customs adviser, in a one-hour session focused entirely on your specific situation. You receive from the in-country expert a clear, tailored guidance with a legal basis, a post-call written summary, and defined next steps. Often the value is recovered within the same shipment cycle.
There is no contract, no ongoing commitment, and no follow-up sales process unless you want one. It is guidance, not a pitch.
FIXED FLAT RATE
From £250
Excl. VAT – one session, all-inclusive
- 1-hour video call with a senior customs adviser.
- Tailored guidance on your specific situation.
- Post-call written summary with next steps.
- Regulatory references and risk flags included.
- Multi-language available on request.
- Multi-person team calls welcome.
— WHAT YOU CAN ASK
Any specific customs situation, answered with precision
- Classification decisions: tariff codes, binding ruling strategy.
- Origin qualification under Free Trade Agreements.
- Customs value calculations and methodology.
- Eligibility for special procedures: inward processing, customs warehousing.
- Import and export requirement assessments for a new market.
- Operational customs risk: how exposed is our current setup?
- Regulatory change implications: what does this mean for us specifically?
Who uses it
- Finance and compliance managers needing actionable direction, not legal memos.
- Logistics and operations directors facing a specific border or documentation issue.
- Customs directors wanting a second opinion before a major decision.
- Businesses needing clarity before committing to a longer engagement.
- Teams that need a fast answer and can’t afford weeks of uncertainty.
STEP 01
Share your question
Get in touch with your challenge and any relevant context. We confirm your session is within scope.
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STEP 02
Book your session
Choose a time that suits you. We match you with the right senior adviser for your jurisdiction and topic.
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STEP 03
Receive your summary
After the call, you receive a written summary with guidance, regulatory basis, next steps, and any risk flags.
— WHAT CLIENTS SAY
★★★★★
“Alegrant’s expert helped us navigate the customs duties landscape through very clear language and actionable guidance, all in a single session.”
Dr Lorenzo Conti
Founder & Managing Director – Crover
If your question reveals a larger or recurring issue, we will tell you clearly, and point you toward the right next step, whether that is a project engagement, audit, or ongoing Customs Concierge™ support.
The session still gives you a clear path forward regardless of complexity.
FAQ
What if the consultation doesn’t answer my question?
It is very unlikely you will leave without a clear solution. If that were to happen, we will either refund your consultation or offer an additional hour, whichever you prefer.
Can other team members join the session?
Absolutely. Multi-person and multi-country team calls are common. There is no additional charge for team participation.
What languages are available?
English, French, Spanish, Italian, Arabic, and Chinese. Mention your preference when you get in touch.
What if I need to reschedule?
Send us an email at least 24 hours in advance and we will accommodate your new schedule.
Not sure which service fits your situation?
We start with a conversation, no pitch, no obligation. Just a discussion about where you are and what would genuinely help.
Alegrant Multi-Award-Winning Customs Experts give you peace of mind and control over your international transactions.
● Multi award-winning customs advisory firm ● WCO Academy partner ● Team France Export approved ● La French Tech Aix-Marseille ● Tech Zero member: net zero by 2030 ● Pledge 1% member