Operating Model & Training Transformation for a Global SME (Case Study)
Alegrant Customs Training Transform Global Operations
Business Context
A fast-growing, award-winning SME entered into contracts with multinational customers, rapidly expanding its international footprint.
Structural Challenge
Despite strong commercial success, shipments were frequently delayed. Internal teams operated with misaligned Incoterms, transport contracts, and customs procedures, leading to disputes, internal friction, and escalating costs.
Alegrant’s Diagnosis
Alegrant identified that the issue was systemic: customs knowledge existed in silos, and decision-making lacked a shared framework across sales, logistics, finance, and procurement.
Structured Solution
Alegrant designed a tailored training and operating model programme:
- Customs and trade concepts were applied directly to the company’s products and markets;
- Training aligned sales, logistics, finance, and purchasing around shared responsibilities;
- A global trade policy was introduced;
- Practical procedures, checklists, and controls were implemented.
Business Outcome
Teams gained clarity and confidence in international transactions. Shipment delays were eliminated, customer relationships stabilised, and the business was able to scale globally without increasing operational friction.
What This Proves
Capability building is a governance tool. By aligning people, processes, and decisions, Alegrant transformed customs from a source of disruption into a structured operating model.
Alegrant Customs & Trade Advisory Services from Award-Winning Experts
EU – Gabon – Canada – Mexico – Philippines – Nigeria – Ghana – USA – Brazil – China – Congo – Lithuania – India – Saudi Arabia – Serbia – Equatorial Guinea – Morocco – Switzerland – Cameroon – Singapore.